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Panne Free: the network is gradually coming back, explanations to come

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Panne Free: the network is gradually coming back, explanations to come
Written by madishthestylebar

Since the beginning of the afternoon, a large part of Yvelines has been deprived of mobile and fixed Internet, a cut that concerns Free subscribers.

Update from 09/27 at 3:30 p.m.: the incident is coming to an end. The network is gradually operational again. In Rambouillet, Essarts or Saint Rémy-les-Chevreuses we see the Freeboxes come back to life and finally go beyond stage 6 of initialization. Ditto for Free Mobile which recovers its voice and its data. Still no explanation of the cause of this incident. We relaunched Free on this subject.

Update of 09/27 at 12:00 p.m. : The incident is still ongoing in Yvelines on September 27. The perimeter indicated by Free seems to have extended. On Twitter, subscribers from Saint Quentin-en-Yvelines, Trappes, Maurepas announce today that they no longer have a connection either. Would the blackout spread? Besides this, a resident of Voisins-le-Bretonneux indicates a return of his connection this Tuesday morning. An isolated incident perhaps.

We contacted Free Mobile’s customer service, who told us that they were not aware of any failure on the mobile network. However, the latter is also HS. They investigate. For further information, we contacted Free directly. Our contact inquires and brings us details during the day, which we will not fail to publish here.

Image 2: Free failure: the network is gradually coming back, explanations to come
Message from Free about its September 2022 outage ©Tom’s Guide

Original article from September 26, 2022

February 2022, a Free cable was “nibbled by rodents”. We are now waiting to find out the cause of the new breakdown which is depriving an entire department of Free’s services, including a member of the editorial staff who is following this new incident as closely as possible.

Whether you have a Free Mobile plan or a Freebox subscription, you currently have no connection in southern Yvelines (78). The cases are gradually going up, but we’ve had a spike in reports on Downdetector since 1 p.m. On the side of the ZoneADSL.com site, more than 330 lifts are recorded on a breakdown of the fixed network of Free in the 78 and more precisely in the Rambouillet area.

Free, meanwhile, communicated via his Twitter account @Free_1337. A failure is indicated “observed in the region of Rambouillet, Saint-Rémy-lès-Chevreuse & Saint-Arnoult-en-Yvelines (78). “Our teams are already mobilized and we will keep you informed of developments, thank you for your patience”adds this tweet posted in the early afternoon of September 26, 2022.

To read > Free: what to do if the network is down?

Scheduled maintenance “as soon as possible”

Not long ago, the same Free Twitter account revealed the subject of the current outage: “The breakdown concerns one of our main pieces of equipment. » He adds that a maintenance is planned to solve the problem ” as soon as possible “without further details.

More ADSL, Fiber and mobile at Free

Unlike the outage that occurred last February in the same geographical area, this time the voice network also fell. Thus, a SIM card is no longer useful in the region. Neither voice, nor H+, nor even 3G, everything is cut off. 22 antennas are currently down in the region, reports @anotherthomas on Twitter.

Image 3: Free failure: the network is gradually coming back, explanations to come
Free antennas down @anotherthomas

If this is your case, you should no longer see a 3G, H+, 4G or 5G icon in the top bar of your smartphone. On the Freebox side, we have the classic case, the boxes remain blocked in stage 6.

Subscribers who take advantage of a Free Mobile plan coupled with a Freebox offer to pay less in the end are getting their money’s worth today. In the age of teleworking, putting all your eggs in one basket can be expensive. Findings that go back to the comments of @Free_1337’s Twitter thread, like @majer83 who explains that “it’s clearly heavy for those who work at home and who absolutely cannot work without a connection :-/”.

As of 7 p.m., the outage is still ongoing on September 26. We will update this article as it evolves. As a reminder, the Free outage that occurred in February in the same southern Yvelines sector had lasted 4 days.



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